We're here to help
Get in touch
Send us a message about your account, a call you made, billing, or anything else. We'll reply by email, usually within a day.
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Before you write
These come up most often, and the answer may be quicker than a reply from us.
- Does my credit expire?
- No. Credit you add stays on your account until you spend it. There is no subscription and no monthly fee.
- How am I charged for a call?
- Per minute, rounded up, with a one-minute minimum. The app shows the exact per-minute rate for the number you dialled before the call connects, and that is the rate you are charged.
- Does the person I call need the app?
- No. Kalum places a real telephone call, so any landline or mobile rings normally. They need no app, no smartphone and no internet.
- A call did not connect. Was I charged?
- A call that never connects is not billed. If you see a charge for a call that did not go through, write to us with the number and the approximate time and we will check it.
- How do I delete my account?
- In the app, open Settings and choose Delete Account. You can also ask us here and we will do it for you.
Prefer email? Write to hello@neuera.app directly.